Privacy Policy
Last updated: March 30, 2026
1. Introduction
Job Dispatch Pro LLC ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.
2. Information We Collect
Account Information: Name, email address, phone number, business name, and billing information when you register for an account.
Client Data: Information about your clients that you enter into the platform, including names, addresses, phone numbers, email addresses, and service history.
Usage Data: Information about how you use the Service, including IP address, browser type, pages visited, and features used.
Location Data: GPS coordinates when you use time tracking or route optimization features (with your permission).
Communication Data: SMS messages and emails sent through the platform, including recipient information and message content.
3. How We Use Your Information
- To provide, maintain, and improve the Service
- To process payments and manage subscriptions
- To send transactional notifications (invoices, appointment reminders)
- To provide customer support
- To send marketing communications (with your consent, opt-out available)
- To comply with legal obligations
- To detect and prevent fraud or abuse
4. Data Sharing
We do not sell your personal data. We may share data with:
- Payment Processors: Stripe and PayPal for payment processing
- Communication Providers: Telnyx for SMS delivery, SMTP2GO for email delivery
- Analytics: Google Analytics for usage analysis (anonymized)
- Legal Requirements: When required by law, subpoena, or government request
5. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure password hashing, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your account data for the duration of your subscription. Upon account termination, your data is retained for 30 days and then permanently deleted. Billing records may be retained longer as required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability (export your data)
- Withdraw consent for marketing communications
To exercise these rights, contact us at support@jobdispatchpro.com.
8. Cookies & Tracking
We use cookies and similar technologies for authentication, preferences, and analytics. You can manage cookie settings through your browser. Disabling cookies may affect Service functionality.
9. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.
10. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of data sales. We do not sell personal information. To make a request, contact support@jobdispatchpro.com.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. The "Last updated" date reflects the most recent revision.
12. Contact Us
For privacy-related questions or requests, contact us at:
Job Dispatch Pro LLC
Email: support@jobdispatchpro.com